Email Etiquette

The Vistula Group of Universities warmly welcomes any questions you might have about studying or applying to our university. To ensure we can address your inquiries efficiently and accurately, please adhere to the following guidelines:

1. Select a Descriptive Subject Line

A precise subject line in your email allows us to swiftly understand and respond to your queries. Briefly describe your request in the subject line (e.g., “Application Inquiry for Vistula University”).

2. Include Your Application, Email, or Student Number

For us to assist you effectively, it's important that you include your application number if you're an applicant, or your student number if you're currently enrolled. This is essential for applicants who have registered through using the same email address. Enrolled students should direct all queries to the Dean’s Office, along with their student number.

3. Use the Same Ticket for Follow-Up Queries

Should you need to follow up or have additional questions, please continue the conversation within the same support ticket you initially created.

4. Avoid Multiple Submissions of the Same Request

To help us maintain efficiency, please refrain from sending duplicate emails or inquiries. We strive to respond to all emails within 2-3 business days. Sending multiple requests for the same issue may lead to delays in our response time.

5. Submit Application Documents Exclusively Through Our Portal

We only accept online applications through the Vistula University application portal at Please upload all required documents through this portal, as we cannot process or pre-screen documents sent via email.

6. Read Our Responses Thoroughly

Upon receiving a response from us, please take the time to carefully review the provided information. If we direct you to our website, we encourage you to follow the provided links and read the information thoroughly.

7. Refrain From Sending General Inquiries

We often receive extensive lists of questions that pertain to readily available information about studying at our university. Please understand, we cannot individually address extensive lists of general questions. We encourage you to utilize the search function on our website and consult our FAQ pages for immediate answers to common queries.

We appreciate your interest in Vistula University and look forward to assisting you!